Yes, free shipping is available for orders over 50£.
Standard delivery usually takes 3–5 business days, and express delivery takes 2–3 business days depending on your location.
We currently ship within the UK only, but international shipping will be available soon.
You will receive a shipping confirmation email with a tracking link once your order has been dispatched.
If your delivery is delayed, please check the tracking link first. If further assistance is needed, contact us at support@engineoilz.com
Your order is only confirmed once we send you a dispatch confirmation email.
You may cancel or change your order before it is dispatched by contacting us at support@engineoilz.com
Please refer to our [Refund & Return Policy]. We will replace or refund defective items.
Yes, unless stated otherwise at checkout.
Yes. All payments are processed securely, and your data is protected under our [Privacy & Cookie Policy].
You must return eligible items within 07 days of receiving your order.
Yes, unless the item is defective or sent in error.
No, sale or clearance items cannot be returned unless faulty.
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 03 days, and the amount will be credited back to your original payment method.
Yes, exchanges are possible if the item is damaged, defective, or incorrect.
No. We only share your information with trusted partners such as payment providers and delivery services to complete your order.
Yes. We use industry-standard SSL encryption and secure payment gateways to keep your financial details safe.
Yes. You can request deletion of your account and data by contacting us at support@engineoilz.com
You can manage or disable cookies through your browser settings. Please note, disabling cookies may affect certain features such as checkout and saved preferences.
Only if you opt in. You can unsubscribe from marketing emails anytime by clicking the “unsubscribe” link in our emails or contacting us directly.
Yes. We follow GDPR (for EU customers) and CCPA (for California residents) guidelines to ensure transparency, security, and data rights.
We typically respond within 24-48 business hours.
Yes, you can reach us at 07818868048 during our support hours.
Yes, it’s available on our website during business hours.
Please include your name, order number, and issue details so we can assist you faster.
You will receive a tracking link once your order is shipped. If you can’t find it, contact us and we’ll provide the details.
We strive for accuracy, but slight variations may occur due to supplier updates or display differences.
We are not responsible for misuse of products. Our liability is limited to the value of the purchased item.
No. Any guides, blogs, or product tips are for informational purposes only and should not be considered professional advice.
We are not responsible for third-party websites or their content. Please review their terms and policies before using their services.
Yes. We may update this Disclaimer anytime, and changes will be effective once posted on this page.
