Contact Policy and Customer Support

Last Updated: 25-Aug-2025

At Engine Oilz, we believe in transparent communication and excellent customer support. Whether you have a question about your order, need help with a product, or want to provide feedback, our team is here to assist you.

How to Contact us

Response Time

  • We aim to respond to all inquiries within 24-48 business hours.
  • During peak seasons or holidays, responses may take longer, but we will do our best to get back to you as quickly as possible.

Order Support

  • For questions about your order, please include your order number in your message.
  • Our team can assist with order tracking, delivery updates, returns, and exchanges.

Product Inquiries

If you need additional details about a product (e.g., sizing, compatibility, materials), our team will provide accurate and helpful information before you place an order.

Complaints & Feedback

  • If you are dissatisfied with a product or service, please contact us directly. We value your feedback and will work quickly to resolve the issue.
  • Positive or constructive feedback helps us improve your shopping experience.

Alternative Contact Channels

You can also connect with us on social media for updates, promotions, and customer support:

  • Facebook: [Link]
  • Instagram: [Link]
  • Twitter/X: [Link]

We typically respond within 24-48 business hours.

Yes, you can reach us at 07818868048 during our support hours.

Yes, it’s available on our website during business hours.

Please include your name, order number, and issue details so we can assist you faster.

You will receive a tracking link once your order is shipped. If you can’t find it, contact us and we’ll provide the details.

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